Refund & Return Policy In general
Thank you for shopping with the official online bookstore of Dr. Chandrakant Kanase. We are committed to delivering your order safely and on time. Please read our Refund & Return Policy carefully before placing an order.
Non-Delivery & Refund
We aim to deliver all orders within the estimated delivery timeframe. If your order has not been delivered within 10 days from the date of dispatch, please contact our support team so we can investigate the delay and assist you.
In the event that the order cannot be delivered after verification with our courier partner, you will be eligible for a full refund of the order amount, which will be processed to your original payment method.
Refunds are generally processed within 2–3 business days for payments made through popular banks, UPI, credit/debit cards, and other widely used digital payment methods. However, if the payment was made through a cooperative bank or a less commonly used payment method, the refund may take up to 7–10 business days, depending on the processing time of the respective bank or payment provider.
Order Cancellation
- Once an order has been successfully placed and payment has been confirmed, it cannot be cancelled, modified, or refunded.
- Customers are requested to review their order details, shipping address, and contact information carefully before completing the purchase.
Returns
As our products are books, returns are not accepted once the order has been delivered.
Returns or exchanges will not be accepted for reasons including, but not limited to:
- Change of mind
- Ordering the wrong book
- Accidental purchase
- Personal preference after delivery
Damaged or Incorrect Product
If you receive:
- a damaged book,
- a defective product, or
- an incorrect book,
please contact our support team within 48 hours of delivery along with:
- Your order number
- Photographs of the package and the book
- A brief description of the issue
After verification, we may provide a replacement or another suitable resolution at our sole discretion.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information while placing an order. We are not responsible for delivery delays or failed deliveries resulting from:
- Incorrect or incomplete address
- Incorrect phone number
- Customer unavailable to receive the shipment
Additional shipping charges, if any, for re-dispatch shall be borne by the customer.